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Frequently Asked Questions

Answers about SEMPYIX copper bottles, glasses, jugs, dispensers, gift sets, shipping, care and support.

Copper Product FAQs

Answers about SEMPYIX copper bottles, glasses, jugs, dispensers, gift sets, shipping, care and custom gifting.
Copper Product Care
Use SEMPYIX copper bottles, glasses, jugs and dispensers only for plain room-temperature drinking water. Do not use them for acidic drinks, carbonated beverages, milk, juices or hot liquids. Hand wash with mild cleaning methods, rinse properly and dry completely with a soft cloth. Avoid dishwashers, harsh chemicals and abrasive scrubbers because they can affect the copper finish. Yes. Natural copper can develop patina, dark spots or oxidation marks over time. This is normal for copper products and can be managed with regular gentle cleaning and drying. You may store plain drinking water in copper drinkware for routine use, but do not store acidic or flavoured liquids. Clean and dry the product regularly to maintain hygiene and finish. No. SEMPYIX copper drinkware should be hand washed only. Dishwasher heat, detergents and pressure may damage the finish or printed design.
Orders & Shipping
Our standard delivery schedule is 5–7 working days from order processing, depending on your location, courier serviceability and operational conditions. Email care@sempyixhomes.com, call +91 89589 43667, or chat on WhatsApp at the same number for order help, urgent delivery enquiries, replacement requests and custom printed copper bottle requests. Yes. SEMPYIX supports bulk gifting enquiries for copper bottles, copper gift sets and custom printed bottles. Share your quantity, logo requirement and delivery timeline with the support team.
Products & Gifting
Copper bottles, glass sets, jug sets and gift boxes are suitable for housewarming, weddings, festivals, return gifts, employee welcome kits and corporate gifting. Yes. Custom printed copper bottles are available for brand gifting and events. Final options depend on quantity, artwork, production feasibility and timeline. Check capacity, product dimensions, finish, care instructions, use case and whether the item is a single product, pack of two or gift set.
Returns & Support
Contact SEMPYIX support within 7 days of delivery with order details and clear photos/videos of the product and packaging. We accept replacement only for verified physical damage during delivery. For eligible replacement cases, the customer has to bear one side shipping cost while sending the damaged product back to the company. Clean printed and decorative copper bottles gently by hand. Do not scrub the printed surface aggressively and avoid soaking for long periods. SEMPYIX copper drinkware is designed for everyday home use with plain room-temperature drinking water. Follow the care instructions, avoid acidic or hot liquids, and clean the product regularly. No. Do not use SEMPYIX copper drinkware for hot water, tea, coffee, acidic drinks, milk or carbonated beverages. Use only plain room-temperature drinking water. No. We do not accept returns for no use, change of mind, don't like it, ordering by mistake, or any other non-damage reason. No refund will be processed for any order once purchased under any circumstances.